Service Coverage Policy
Introduction
This Policy describes the services to be provided by HandiWorks, which may include the provision of home maintenance and upkeep services, and the maintenance, repair, or replacement of appliances and home systems. This Policy forms part of our Terms of Service, available at https://www.myhandiworks.com/terms-of-service.
HandiWorks reserves the right to update this Policy from time to time. The changes will be effective upon thirty (30) days’ after posting, unless the changes are necessary to comply with applicable laws or regulations, in which case, they will become effective upon posting.
Your HandiWorks membership includes various home maintenance and upkeep services. Certain specialty services, such as involved electrical work or window cleaning, require specialized vendors, and thus may have an incremental charge. There is no requirement to purchase any specialty services. Consumables, such as air and water filters, batteries, and cleaning supplies, will be billed to you.
Perks
The following perks may be offered in your neighborhood. You must opt-in to these services. Some services are included with your membership at no additional cost, however some may have an additional fee for specialized labor and materials. The timing of these services will be communicated to you from time-to-time, and the offering may change based on customer requests and feedback, and are subject to change.
• Charity donation pickup (e.g. Salvation Army) - twice per calendar year
• Gutter checkup - once per year
• Solar panel cleaning
• Break down extra cardboard boxes - once per month
• Knife sharpening
• Document shredding
• Hang and take down holiday lights
• Garbage bin power washing
• Deep carpet cleaning
• Deep bathroom cleaning
• Window washing
• Pest control
Handyman Services
As a member of HandiWorks, you have access to your neighborhood Handyman. You may message him/her at any time, and you’ll get a response within 24 hours. For urgent matters, you can call HandiWorks directly at (908) 745-8220. Most lightweight handyman work is included in your membership for no additional fee. Because a house is such a complex system, it is not possible to detail everything that is included. For certain, more complex jobs that may require specialized labor, skill or materials, we may provide you with a quote from a third-party vendor. Materials may be provided by the customer or HandiWorks can provide them and bill you. The following are illustrative examples of what types of labor are included.
• Fixing a broken light switch
• Installing a smart lock or doorbell
• Repairing a small wall hole from a broken hook
• Fixing a creaking door
• Replacing the liner at the bottom of garage door
• Replacing interior or exterior light bulbs
• Hanging artwork
• Assisting in moving furniture
• Installing new Wi-Fi
• Hanging a TV
Customer Service
For urgent matters, you may choose to contact us via the phone at (908) 745-8220. HandiWorks will dispatch your call to a qualified handyman or service provider and coordinate a mutually convenient appointment time; additional efforts are made in emergency situations. If you should request HandiWorks to perform non-emergency service outside of normal business hours, you may be responsible for payment of additional fees, including overtime charges.